Consumer Protection Act 1986 & 2019- A Comparative Overview


Consumer Protection Act 1986 & 2019

The Consumer Protection Act, 1986 and even the new Act of 2019 was enacted to provide a simple and quick solution to consumers for their grievances against any deficiency in services or defect in goods. It protects the various rights of the consumers against the seller or service provider.

On the off chance that merchants and makers practice any unlawful exchange, this demonstration ensures their privileges as a purchaser. The essential inspiration of this gathering is to offer a guide to both the gatherings and dispose of long claims.

This Act encompasses all the plethora of goods and services, whether they are from public, private or from cooperative sectors. However, certain exemptions have been made in this regard by the Union Government.

Protection Act covers all goods and services of all public, private, or cooperative sectors, except those exempted by the central government.

The demonstration gives a stage to a customer where they can document their objection, and the discussion makes a move against the concerned provider and remuneration is conceded to the purchaser for the problem he/she has experienced.


Consumer Protection Act 1986 & 2019

The intentions and objects of the Consumer Protection Act are to provide a speedy remedy and for better protection of the interests of consumers.

In simple terminology, a consumer is a person who buys any goods or avails of any service in consideration of current or deferred payment. Such goods or services in question, however, should not be used for commercial purposes

Section 2 (1 ) (d) of the Consumer Protection Act, 1986 provides:

“Consumer” means any person who-

Buys any goods for a consideration which has been paid or promised or partly paid and partly promised, under any system of deferred payment, and includes any user of such goods when such use is made with the approval of such person but does not include a person who obtains such goods for resale or any commercial purpose.


1. To provide simple and speedy disposal to the cases by providing quasi-judicial machinery for the redressal of consumer disputes.

2. To promote and protect all the six rights of the consumers which will be discussed later.

3. The act also strives to provide economical and simple procedures for addressing the grievances of the consumer.

4. A consumer dispute redressal forum called the state commission has been set up to settle the disputes of every consumer in all the states of the country.


Consumer Protection Act 1986 & 2019

It was President J.F. Kennedy, who in the year 1962, on his address to the United States Congress, heralded the concept of the rights of individuals as consumers, specifically on March 15, 1962. The day is today celebrated as World Consumer Rights Day. The following are some important rights of the consumer are-

1. Right to safety:

This right refers to the right to be protected against the marketing of goods and services which are hazardous to the life and property of the consumers. This right has an exceptionally wide extent of utilization, for example, this right is accessible in the space of electrical machines, medical care, vehicle, drugs, lodging, travel and so forth.

These days, every single field has an office for scientists who exploration and trial and dispatch new items and apparatuses as needs are. The greater part of these items is not tried by the makers which end up being unsafe to the buyer.

Therefore, after the implementation of this act, there is a mandate for every field to get all their products that are a danger to life to be carefully tested and verified before releasing those products into the market.

2. Right to Information:

It alludes to one side of a purchaser to be educated regarding the quality, amount, strength, immaculateness, standard and cost of the labour and products being sold by the retailer.

This right is given to the shopper to shield them from the different uncalled for exchange rehearses led by the dealer to procure more benefits. Therefore, it is an obligation on the seller to provide the consumer with all the relevant information about the product he wishes to purchase.

3. Right to Choose:

It is defined in the act as the right to be assured, wherever possible, to have access to a variety of goods and services at competitive prices. It is extremely not unexpected to discover one item being sold at various potential costs by various merchants.

This mirrors the time of market contest which is found in practically every one of the nations. Along these lines, it is the right of the multitude of shoppers to buy any item at any value which as indicated by him is awesome. There cannot be a situation where a customer is coerced into purchasing a particular product.

4. Right to be heard:

It is referred to as the right to be heard and to be assured that consumers’ interests will receive due consideration at appropriate forums.

This right was presented for a buyer to guarantee that every one of the grumblings and issues of the buyers is heard properly under suitable power.